Reporting to the Operations Director, the Housekeeping Manager is responsible for the overall management of the housekeeping department. He/she oversees supervisors and housekeeping staff, ensures the implementation of company cleanliness standards, and maintains daily operational efficiency (arrival/departure rooms, inspections, laundry, public areas, VIP). The Housekeeping Manager works closely with the Front Desk, Maintenance, and other departments to guarantee an exceptional guest experience.

 Responsibilities:

Operational Management

• Oversee all daily operations of the housekeeping department (rooms, laundry, public areas, inventories).
• Ensure consistent adherence to cleanliness standards and internal procedures.
• Conduct regular inspections of rooms and public spaces.
• Coordinate with the Front Desk and Maintenance teams to ensure room readiness and prompt handling of requests.
• Analyze occupancy levels and adjust staffing and schedules accordingly.

Team Leadership

• Lead, supervise, and support housekeeping supervisors and staff.
• Participate in recruitment, onboarding, and ongoing staff training.
• Manage employee performance, including evaluations, coaching, and corrective actions when required.
• Foster a positive, motivating, and professional work environment.

Administrative Duties

• Manage inventory of cleaning products and guest supplies, place orders, and ensure proper stock control.
• Oversee the department budget and optimize operational expenses.
• Maintain accurate departmental records (inventories, time sheets, reports).
• Supervise the Lost & Found process.

Guest Service

• Ensure a high level of guest satisfaction by maintaining consistent service quality.
• Handle guest complaints related to housekeeping promptly and professionally.

Health, Safety & Compliance

• Enforce and uphold health and safety standards across the department.
• Implement and update necessary policies and procedures.
• Ensure ongoing staff training in safety protocols and cleaning standards.

Required qualifications and skills:

• College degree or equivalent experience in hospitality or a related field.
• Significant experience (3–5 years) in housekeeping management or a similar role.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation and professional demeanor.
• Excellent stress management and decision-making abilities.
• Proficiency with computer systems and hotel software (an asset).