Workplace: 1187 Princess Street, Kingston, Ontario, Canada, K7M3E1
Status: Part-time
Salary: 19.96 $ per hour
Located very close to downtown Kingston, the Strata Hotel is the ideal place for your business and leisure stays. The hotel is just minutes from the best restaurants in town, trendy shops, as well as a whole host of entertainment venues for the whole family. For your next stay in Kingston, treat yourself to a room at Kingston’s most comfortable and recognized hotel. The Strata Hotel, a 77-room hotel also has commercial units for rent.
Under the authority of the Front Office Manager, a night auditor is an employee of the administrative services whose function is to verify the commercial transactions carried out
during the day in order to balance the accounts and deposits and to close the tills, while providing reception during the night. They assume the role of receptionist by welcoming
customers so that they can enjoy the best hotel experience.
Job description:
- Ensure all aspects of room reservation protocol are followed, including bookings, confirmations + cancellation policies
- Ensure all phones are answered promptly with good etiquette
- Respond to all guest requests in a timely manner, and follow-up with guests for 100% satisfaction
- Help guests, assist, and provide information (e.g. hotel policy, directions, places to eat, etc.).
- Communicates effectively with the Housekeeping staff to facilitate room turnover
- Responsible for monitoring hotel lobby cleanliness and maintaining high standards of cleanliness
- Required to count till, follow checklist and complete an End of Shift Report to be emailed to all management.
- Classify commercial transactions carried out during the day; Produce the daily income report,
- Verify and correct transaction records and update hotel guest notes,
- Balance the accounts and close the cash registers of the various points of sale,
- Perform departures and arrivals,
- Handle customer complaints,
- Other administrative and/or accounting tasks.
- Other duties as assigned
Skills and Qualifications:
- Experience as a Front Desk Agent or in a similar role, preferably in the hospitality industry
- Proficiency with Microsoft excel, Microsoft word & Outlook
- Experience with Hotello (preferred).
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Proficiency in English Written & Verbal communication skills are mandatory: Bilingualism is an asset.
- Availability to work (11pm-7am)
Who are we:
Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.
Why join our team:
Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the social life at the heart of the company, especially after the pandemic, each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company.
We believe in teamwork and are committed to creating a high-performing team, whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.
Department and the hotel you join. A bonus is also provided via our referral program and more.